Privacy Policy

First Exchange (“FE”) is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you interact with our services, including our website, mobile applications, and branches.

Information We Collect

We may collect the following types of information:

• Personal details such as name, date of birth, nationality, and identification documents.
• Contact information including phone number, email address, and mailing address.
• Transaction data such as remittance details, account numbers, and payment history.

How We Collect Your Information

We collect your information through the following methods:

• Directly from you — when you register, complete a transaction, submit identification documents, or contact us for support.
• Through our branches — when you visit our branches in person to perform transactions.

Our mobile application does not collect any data automatically, does not embed third-party SDKs, analytics tools, or advertising plug-ins, and does not track user activity. All data processing is performed through First Exchange’s own systems.

How We Use Your Information

Your information is used for:

• Compliance with regulatory and legal requirements.
• Transaction processing to complete remittances and related services.
• Customer support to respond to inquiries and service requests.
• Security to detect and prevent fraud, unauthorized access, or misuse.

Information Sharing

We do not sell or trade personal information. Data may be shared only with:

• Regulatory authorities as required by law.
• Service providers who support our operations under strict confidentiality agreements.
• Financial institutions for transaction fulfillment.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including meeting legal, regulatory, accounting, and reporting requirements. Transaction records are retained for a minimum of 10 years (per applicable financial regulations) after the relationship ends, after which data is securely deleted or anonymized.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your own, including jurisdictions that may have different data protection laws. Where this occurs, FE implements appropriate safeguards, such as contractual protections, to ensure your data remains protected in accordance with this policy.

Mobile App Permissions

Our mobile application may request access to certain device features to provide its services, including:

• Camera — to capture identification documents for verification
• Location — to comply with regulatory requirements and detect fraud
• Notifications — to send transaction updates and security alerts
• Storage — to upload or save documents related to your transactions

You can manage these permissions through your device settings at any time.

Cookies and Tracking Technologies

Our website may use cookies to improve functionality and enhance security. You can manage cookie preferences through your browser settings. Our mobile application does not use cookies, third-party tracking technologies, or advertising identifiers.

Data Protection Officer

FE has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with data protection laws and this Privacy Policy. For inquiries, please contact: compliance@firstexchangeoman.com

Your Rights

Customers have the right to:

• Access their personal information.
• Request corrections to inaccurate or incomplete data.
• Withdraw consent for certain data processing activities, subject to legal obligations.

To exercise your data rights, please email compliance@firstexchangeoman.com or use our Contact Form.

Policy Version Control

This Privacy Policy may be revised periodically to reflect changes in legal, regulatory, or operational requirements. Material changes will be communicated through our app or website.

Contact Us

For questions or concerns regarding this Privacy Policy, please contact us:

📧 Email: info@firstexchangeoman.com
📞 Phone: +968 80060006